Yes — all of our cleaners are covered by public liability insurance for your complete peace of mind.
Do I need to provide cleaning products or equipment?
Yes — you’ll need to supply your own cleaning products and equipment.
Please ensure you have:
- Vacuum cleaner
- Mop and bucket
- Floor cleaner
- Limescale cleaner
- Kitchen and bathroom cleaning products
- Window/glass cleaner
- Domestos or limescale bleach
- Long-reach duster
- Minimum of 5 e-cloths
Can I book a regular cleaner?
Absolutely! We can arrange for the same cleaner to visit weekly, fortnightly, or monthly — subject to availability.
What happens if my cleaner is ill or on holiday?
If your regular cleaner is unavailable, we’ll do our best to provide a replacement cleaner to ensure continuity. If we’re unable to provide cover, you won’t be charged for that session.
How do I pay for the service?
Payments can be made via bank transfer or standing order. Full payment details are provided upon booking.
When do I pay?
Payment is due by the end of the day on which your clean takes place.
What is your cancellation policy?
We require at least 7 days’ notice to cancel or reschedule a booking. Failure to provide sufficient notice will result in the full cleaning fee being charged.
Can I pause or terminate my service?
Either party may terminate the agreement by providing 28 days’ written notice via email. If you’d like to pause your service temporarily, please contact us to discuss suitable arrangements.